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Direct reserveren
Nederlands
English
FAQ
Nederlands
English
Direct reserveren

FAQ

General

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What do I need when picking up a rental car?
  • Valid driver’s license.
  • Address identification (recent postal item)
  • Debit card or credit card with which the deposit can be met.
  • DAF-truck; (driving license C) & driver’s passport.
  • For companies, we need an excerpt from the Chamber of Commerce (not older than one year).
Can I rent a car with a foreign driver’s license?

Yes. This is possible as well; the only requirement is to take an address identification of the address where you are staying.

How old is the minimum age to rent a car?

The age of 21 is the minimum age to be able to rent a car. This is a requirement of our insurance.

How long should I have a driver’s license to rent a car?

You must be aged 21 years or over to rent a car and be in possession of a driving license B for at least one year.

How can I meet the deposit when picking up the car?

The deposit can only be paid with a debit card, credit card or by bank transfers. We do not accept cash.

Can only the person on whose name is on the contract drive the car?

No. The rental car may be driven by another person under the supervision of the renter, with a valid driving license B and the minimum age of 21 years. The rental car may not be passed without the renter’s presence.

Does the rental car have a full tank when I pick it up?

Yes. All our rental cars have a full tank when delivered to our customers.

Is the car delivered and picked up?

For companies, it is possible to deliver and pick up the rental car. For private renters, it is possible to be picked up at home to our company and directly pick a rental car.

Can the rental car be delivered after closing times?

Yes. This is possible due to our parking place, which is under camera surveillance. The key can be left in the designated key box. The key box is located at the right, next to the entrance of the office.

How can I modify or cancel my reservation?

The reservation can be cancelled without any costs and can always be modified if our car fleet allows us to make changes.

How can I extend the rental period?

Extension of the rental period can only be made by making a deposit by your debit card or by bank transfer. This can only be done in consultation with one of the employees.

How does the invoicing work and when do I receive my deposit?

 

At the end of the rental period you will receive the total invoice by mail or by post. The remaining deposit will be refunded within 3 working days.

Reservation

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Do I have to make an account to reserve a rental car?
No, this is not necessary. The reservation goes via the provided form and therefore you do not need a username and password.
Is it definitive when I make a reservation via de website?

Within the office hours you will receive a personal mail which confirms that the reservation is definitive.

Is it possible to modify or cancel my reservation?

A reservation can be cancelled always, no costs are associated. Cancellation can be done via the website by using the contact form, by mail or by phone.

You can modify your reservation, if this is possible. This can be done via the website by using the contact form, by mail or by phone. 

Rental car

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Can I go to foreign countries with the rented car?

This is possible but it must be requested in advance. This because our insurance does not cover every country.

Is every rental car equipped with winter tires?

No, not all rental cars are equipped with winter tires, this can be indicated with the reservation via the website or by phone.

Is every rental car provided with advertisements?

On the license plate of every passenger’s car you can find our name on the frame in a subtile way. Each company car is provided with advertisements.

Is it possible to rent a car with a tow bar?

On our website, you can see at the reservation if it is possible to reserve a tow bar. This is listed with the additional options.

How is de quality of our car fleet secured?

We work with fixed checklists which are executed before each rental. Furthermore, are we also certified with BOVAG three stars.

Can I rent a truck without having a driver’s passport?

It is not possible to use a truck without a driving license C and a driver’s passport. Besides this, you must take care of yourself to comply with all legal requirements.

What is the load capacity of the company car?

 

This can be requested in advance by phone or by mail. Likewise, this is mentioned on the sticker which is in the car above the rearview mirror.

 

Rental period and price

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What is included in the price when I rent a car?
  • 100 kilometers per day included.
  • Passengers insurance.
  • ANWB- Netherlands.
  • All-risk Insurance, with the associated own risk. This differs from every rental car. The own risk is valid for every incident, and only if you are indebted in this situation.   
What is not included in the rental price for a rental car?

Fuel, you will receive the car with a full tank.

What different options are there to book with a reservation for a rental car?

Reducing the amount of your own risk, this varies per rental car. You can think of amounts between €7,50 and €18,00 per day.

How long is a rental day?

A rental day is a calendar day and starts from 08.00 o’clock until 08.00 o’clock the next day. Times that differ can always be discussed with one of our employees and will be adjusted if possible.

Is it possible to rent a car for 1 or 2 hours, or for half a day?

It is possible to rent a car for 1 or 2 hours, or for half a day. This must be mentioned in advance, then we will make an appropriate offer.

When do I have to pay the guarantee?

 

The guarantee is €200, – plus the estimated rental price. This can be met when picking up the rental car.

 

Car breakdown or damage

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How high is my own risk and how does it work?

The amount of own risk is different per rental car, this is stated on the rental contract and on the website. 

You have an own risk for each non-recoverable damage, depending on the car class. It is possible to lower your own risk, if necessary. Damages which derive from the use where the rental car is not intended for are entirely for the renter. The reduction of the own risk is only valid for the person who rent the car.

In case of damage, what do I have to do?
  • At all times directly make pictures of the situation.
  • A claim form must be filled in.
  • If necessary, call the police.
  • Major damage should be directly reported to us.
  • Minor damage should be reported to us within 24 hours.
In case of theft, what do I have to do?
  • Inform us immediately about the theft.
  • After informing us, report this to the police.
In case of a car breakdown, what do I have to do?
  • Within the office hours you can contact van Gent car rental.
  • In case of a car breakdown after closing time, please contact ANWB’s helpdesk under our personal phone number 0592 – 390036.
In case of a car breakdown in a foreign country, what do I have to do?
  • Also in a foreign country, you can use the ANWB-service under our personal phone number +31592 – 390036.
  • As a matter, of course you can contact us.
  • If this has not been announced in advance, this is not covered by the ANWB-abroad.

Do you have any other questions?

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Huur informatie

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Richtprijs:
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Richtprijs:
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Accessoires

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